Jewelry and watch retailers, as well as brand owners, must cooperate to make the mining sector that supplies the materials on which they depend more transparent and responsible. Consumer sentiment is changing on these issues, and the point of sale is where our industry feels most sharply the new public awareness. For their own self-interest and for their customers, retailers and brand owners must insist that the entire supply chain of mining companies, manufacturers and traders recognize the market demand for a more sustainable, responsible industry...We’ve heard the message from customers. Now brand owners and jewelry retailers must come together to establish a certification system that will assure responsible behavior.
- Michael J. Kowalski, chief executive of Tiffany & Company from 1999 to 2015 and chairman of its board.